Return Policy

Last updated:

Overview

Shunrynnmroz provides personal shopping and delivery services. Returns and refunds for purchased items are subject to the policies of the original retailers where items were purchased.

Return Shipping Costs

Return shipping costs are handled as follows:

• Defective or Incorrect Items: We cover return shipping costs for items that are defective, damaged, or incorrect
• Change of Mind: Customers are responsible for return shipping costs when returning items due to change of mind or other non-defect reasons
• Retailer Policy: Some retailers may offer free returns within their policy terms
• Service Fees: Service fees paid to Shunrynnmroz are generally non-refundable unless the return is due to our error

Returned items should be shipped using a trackable shipping method. We recommend keeping proof of shipment until the return is processed.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to us as soon as possible via email at teamY3mxs9K1m or through our contact page
2. Provide Information: Include your order details, item information, and reason for return
3. Receive Instructions: We will provide you with specific return instructions based on the retailer's policy
4. Package Item: Package the item securely in its original packaging with all tags and accessories
5. Ship Item: Send the item to the address provided in the return instructions using a trackable method
6. Confirmation: We will confirm receipt and process your return according to the retailer's timeline

Return processing typically takes 5 to 10 business days after the retailer receives the returned item.

Return Period

Return requests must be initiated within the timeframe specified by the original retailer where the item was purchased. Typical return periods are:

• Standard items: 14 to 30 days from the date of delivery
• Electronics and special items: May vary based on retailer policy, typically 14 days
• Custom or personalized items: Subject to specific retailer terms

We strongly recommend contacting us as soon as possible if you wish to return an item, as delays may affect your eligibility for a return or refund.

Return Conditions

To be eligible for return, items must meet the following conditions:

• Items must be in their original, unused condition
• All original tags, labels, and packaging must be intact and included
• Items must not show signs of wear, damage, or alteration
• All accessories, manuals, and components must be included
• Items must be in saleable condition as determined by the retailer

Items that have been used, damaged, altered, or are missing components may be rejected for return or subject to a restocking fee at the retailer's discretion.

Non-Returnable Items

The following items are generally not eligible for return, subject to retailer policies:

• Personalized, custom-made, or monogrammed items
• Perishable goods, food items, or consumables
• Items that have been used, worn, or damaged by the customer
• Items without original packaging or tags
• Intimate apparel, swimwear, or hygiene-related items (unless defective)
• Digital products, software, or downloadable content
• Items purchased on final sale or clearance
• Gift cards or vouchers

Exceptions may apply for defective items or items that do not match the order description. Please contact us to discuss your specific situation.

General Legal Requirements

This return policy is designed to comply with applicable consumer protection laws. Your statutory rights as a consumer are not affected by this policy. In particular:

• You have the right to return defective or misdescribed items
• You may have additional rights under local consumer protection legislation
• Distance selling regulations may provide extended return periods in certain jurisdictions
• Warranty rights for defective products are separate from this return policy

If you believe your consumer rights have been violated, please contact us immediately, and we will work to resolve the matter in accordance with applicable laws.

Order Cancellation Policy

You may cancel an order under the following circumstances:

• Before Processing: Orders can typically be cancelled free of charge if cancelled before we begin processing or shopping
• During Processing: Cancellation may be possible but may incur partial charges for work already completed
• After Completion: Once shopping is complete or delivery has begun, cancellation may not be possible, and standard return procedures apply
• Service Fees: Service fees may be non-refundable if cancellation occurs after processing has begun

To cancel an order, contact us immediately at teamY3mxs9K1m. We will confirm whether cancellation is possible and any applicable charges.

Refund Procedure

Refunds are processed according to the following procedure:

• Approval: After the returned item is received and inspected, we will confirm approval for refund
• Processing Time: Refunds are typically processed within 5 to 10 business days after approval
• Payment Method: Refunds are issued to the original payment method used for the purchase
• Service Fees: Service fees paid to Shunrynnmroz are generally non-refundable unless the return is due to our error or a defective item
• Partial Refunds: Partial refunds may apply if items are returned in less than original condition or if restocking fees apply
• Bank Processing: Please allow additional time for your bank or payment provider to process the refund to your account

The refund amount will include the item price minus any applicable restocking fees, return shipping costs (if applicable), and non-refundable service fees, as determined by the retailer's policy and our terms.

Service Cancellations

If you need to cancel a shopping or delivery service before it is completed, please contact us immediately. Cancellation policies may vary depending on the stage of service completion.

Contact Information

For questions about returns, to initiate a return, or for assistance with the return process, please contact us:

• Email: teamY3mxs9K1m
• Contact Page: Visit our contact page

We aim to respond to all return inquiries within 24 to 48 hours during business days. Please include your order number and details about the item you wish to return for faster processing.